Terms and Conditions
By deciding to book and stay in any of our flats, you agree to accept our terms and conditions stated below.
1. CHECK-IN/CHECK-OUT TIMES
Check-in is from 12pm
Check-out is till 11am
2. PAYMENT
A full pre-payment of the total cost of the booking is required at the time of making the reservation.
3. NO SMOKING
We operate a STRICT No Smoking Policy in our flats.
There will be a N50,000 fee for thorough cleaning services charged to any guest who chooses to smoke inside the flat or other indoor area, to restore it back to its original condition.
4. NO PARTIES OR GATHERINGS
We have a strict ‘No Parties or any type of Gatherings’ policy. Any guest who contravenes this policy will be requested to leave the flat without refund and will also have to pay a fine.
5. NO PETS
We do not allow pets in our apartments. Any guest that brings pets into the flat without our knowledge will be requested to leave the flat without refund and may also have to pay a fine.
6. APARTMENT OCCUPANCY
All our flats have a maximum number of guests allowed per stay. Guests are allowed to have friends/family over for visits of course but no overnight stays! There will be a penalty of up to the nightly rate of the apartment for every night that this policy is breached.
7. WiFi ACCESS
There’s free WiFi in our flats. The WiFi access code is subject to change without notice. Unfortunately WiFi internet is the not the most reliable in Nigeria and sometimes guests can experience difficulties browsing due to downtime from the service provider. FZArentals assumes no liability for guest use.
8. QUIET HOURS
Our flats are located in serene area. In order not to disturb our other guests and neighbours, quiet hours are observed from 10pm. Televisions, loudspeakers, and voices must be kept at a respectful low level at all times.
9. PARKING
Free parking is available inside the compound for our flats. However there’s limited parking spaces and sometimes guests might be required to move their cars for other guests or neighbours to have access. FZArentals assumes no responsibility for cars parked in our premises. Guests park their cars at their own risks.
10. DAMAGES
Except in the case of normal wear and tear, guests are responsible for any damage to the flats or its contents during their stay, which has occurred due to the negligence, willful default or irresponsible behavior on the part of guest occupying the flat, or their visitors.
11. REFUNDABLE SECURITY DEPOSIT
We will request a refundable security deposit of up to the nightly rate of the flat booked (or more depending on the length of the reservation). The security deposit will be returned to the guest usually from 24 hours after checkout time on the condition that:
(1) No undue damage to the flat/building has occurred, by any guest in the party
(2) No loss or undue damage to any property/items has occurred, by any guest in the party
(3) No undue disturbance to other guests or residents has occurred, by any guest in the party
(4) No Pets have been in the property
(5) There has been no smoking inside the flat during the stay period
(6) The maximum occupancy for the flat has not been exceeded
(7) There has been no extended checkout time that wasn't previously agreed
If this cost of restoring any loss or damage exceeds the value of the deposit, then FZArentals reserves the right to seek to recover the difference from the guest.
12. FORGOTTEN ITEMS
We expects guests to do a thorough check of their flat before leaving the property to ensure no items/ personal possessions have been left. We will make efforts via email to contact the guest if we becomes aware of anything that has been left, within 24 hours. It is the responsibility of the guest to retrieve any item(s) from us. If any item remains with us for more than 30 calendar days since the date of departure and no attempts have been made to retrieve the item, FZArentals will donate or destroy the item.
13. SECURITY CAMERAS
Security cameras are placed inside the compound. Video surveillance is carried out for the guests’ and staff’s personal security and to ensure the high standard of service.
14. CANCELLATIONS AND ALTERATION REQUESTS
Payments made for confirmed bookings are non-refundable. We allow guests one free change of their reservation dates when the check-in date is still up to 14 days away. Any subsequent alteration requests will attract a payment of 50% of the booking amount.
15. ENERGY CONSERVATION
To conserve energy guests are required to turn off water-heaters after taking a shower, and turn off Air-conditioners, lights and other appliances before stepping out.